D & H Training and Consulting

Improving Professional Performance

Leadership and Effective Communication Techniques

Your Training Source

D & H Training and Consulting

Training Goals and Objectives

 

The goal of the training program is to establish or re-establish positive communication techniques to improve professional performance and reduce complaints regarding discourtesy.  Professionalism through communication and displays of character and ethics help to reduce the liabilities for the individual as well as the agency.  In addition, this training will also provide techniques in communication to de-escalate persons involved in difficult and dangerous situations.

 

 

Training Audience, Format, and Content

 

This course is intended for various levels of sworn law enforcement officers, military personnel, administration, and first line supervisors.  The participant will learn character recognition techniques, develop communication skills in dealing with common everyday tasks as well as in difficult situations, enabling the ability to safely de-escalate situations.

This course is most successful when taught and received with audiences of 40 attendees or fewer.

 

This can be customized to your agencies policies and is a 2-day course. The course is designed to be conducted from 0800 to 1800 hours daily.

  

Complete General Course

 

       Officer Complaints

       Philosophies regarding survival skills through communication

       Ethics

       Identification of Characteristics of conflicting personalities

       Active Listening and Verbal Tactics techniques

       Problem identification

       Problem Solving method

      Communication and negotiation techniques

      Communicating with mentally ill subjects in crisis

      Communicating in Domestic Violence situations

      De-escalation techniques

      Office Safety issues

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